Privacy Policy

1. Introduction

HeatPumpCompare.co.uk ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We collect information you provide directly, including:

• Name and contact details (email, phone number)
• Property information (type, size, location, postcode)
• Current heating system details
• Any other information you provide via our forms

We also automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website
• Device information

3. How We Use Your Information

We use your information to:

• Connect you with MCS certified heat pump installers in your area
• Provide you with quotes and cost estimates
• Improve our website and services
• Send relevant communications about heat pumps and grants (with your consent)
• Comply with legal obligations

4. Sharing Your Information

When you request quotes, we share your details with up to 3 MCS certified heat pump installers who may contact you. We may also share data with:

• Our lead generation partners who connect homeowners with installers
• Analytics providers (Google Analytics) in anonymised form
• Advertising partners for remarketing purposes

We never sell your personal data to third parties for their marketing purposes.

5. Cookies

We use cookies and similar technologies for:

• Essential site functionality
• Analytics (Google Analytics)
• Advertising (Google AdSense)

You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@heatpumpcompare.co.uk

7. Data Security

We implement appropriate security measures to protect your data, including encryption, secure servers, and access controls. However, no internet transmission is completely secure.

8. Data Retention

We retain your data for as long as necessary to provide our services, typically up to 24 months from your last interaction, unless required by law to retain it longer.

9. Contact Us

For privacy enquiries, contact:

Email: privacy@heatpumpcompare.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk